Frequently Asked Questions
General
What are DNS Servers?
Can I add my own software?
Can I password-protect directories?
What are the various directory structures for a domain?What is my mail server?
Where can I access my web-based email client?
Where can I change my email password?FrontPage
How do I use the FrontPage Extensions?
How do I publish with FrontPage?PHP
SSL
Do my server support PHP?
Where can I get a secure certificate?CGI
CGI Where do I upload my CGI-Scripts?
What is the full path to my HTML directory?
Can I run CGI scripts from any directory?
None of cgi scripts are working on the server. How do I get them to work?
What is the path to perl?
Does my site support Server Side Includes?
Creating a New Database
General
A computer that maintains a database of domain names and their corresponding IP addresses. The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. It has name resolution software that translates domain names into IP addresses, and vice versa. Because domain names are alphabetic, a DNS must translate the name into the corresponding numeric IP addresses for the Internet.
Yes, we support CGI, PHP, Perl, MySQL database, Server Side Includes, etc. They allow you to produce / use powerful software on your server.
Can I password-protect directories?
Yes, the easiest way is setup a password-protect directory in MyServer.
What are the various directory structures for a domain?
anon_ftp - Anonymouse FTP
cgi-bin - CGI-Bin
error_docs - Custom Error Docs
httpdocs - HTML Directory
httpsdocs - Secure HTML Directory
logs - Logs Files
web_users - Web Users DirectoryFor all customers with a domain name:
- Pop Mail Server: yourdomain.com
- SMTP Mail Server: yourdomain.comWhere can I access my web-based email client?
For all customers with a domain name, you can access your email through:
- http://webmail.yourdomain.comWhere can I change my email password?
Please do so inside your control panel. Click on Mail. Click on the Mail username. Then change the password.
FrontPage
How do I use the FrontPage Extensions?
Once enabled, FrontPage extensions can be used right away. When publishing or opening web, make sure that the entire URL is used.
Example: http://www.domain.com Note: the www must be added.How do I publish with FrontPage?
After you have built your web pages on your computer, you will be ready to publish them. Basically, this just means that you will upload them to our server. Once this is done, your pages will be viewable from the web. However, you must do this in the following manner:
1. Launch FrontPage Explorer and open the web you have created on your computer.
2. From the menu at the top of the window, select File, then Publish
3.
A) If this is the first time you are publishing to our servers, select More Webs and enter the location you want to publish your FrontPage web to. (www.yourdomain.com) Hit Return (Enter) on your keyboard.
B) If you have published to our servers before, your "Destination Web Server" (www.yourdomain.com) will appear in the Publish window.IMPORTANT: Use www.yourdomain.com as the Destination Web Server to publish to our server. Leave the "Destination Web Name" blank.
4. You will be asked for your USERNAME and PASSWORD. This is your domain's User ID and your FrontPage Password (which may be different from your regular FTP password). If you're not sure what it is or if you aren't allowed past this point, you will need to contact support for a new FrontPage password.
5. You can watch the progression of the upload by looking at the bottom left corner of FrontPage Explorer.
PHP
Yes, simply save your PHP files in .php extension and upload to your HTML directory.
SSL
How can I use my SSL certificate?
Make sure you domain name is using an IP address.
Where can I get a secure certificate?
There are many organizations offering secure certificates currently. The ones listed below provide a good range of the prices available.
Verisign.com $350.00 per year
Thawte.com $125.00 per year
Equifax.com $79.95 per yearAgain, these are just some organisations and prices are subjected to change.
CGI
CGI Where do I upload my CGI-Scripts?
You may upload to any directory under your HTML folder: httpdocs/ or you may upload to your CGI directory cgi-bin/
What is the full path to my HTML directory?
Depending on which server you are on, it might be:
/usr/local/psa/home/vhosts/yourdomain/httpdocs/
or
/home/httpd/vhosts/yourdomain/httpdocs/Can I run CGI scripts from any directory?
Yes, you may.
None of cgi scripts are working on the server. How do I get them to work?
Make sure that the permissions of the script file and the directory tree (relative to the server's document root) are set no higher than 755, or user: read, write, execute; group: read, execute; other: read, execute (-rwxr-xr-x).
Check script to make sure that magic comment specifies where perl is located: #!/usr/bin/perl
Check the transfer mode for ftp is ascii. When cgi scripts are uploaded in binary the files are often corrupted by hidden characters.Perl #!/usr/bin/perl Sendmail /usr/sbin/sendmail
Does my site support Server Side Includes?
Yes.
In HTML file, use the following line to call your script
#exec cgi="/path/to/yourfile.cgi"If your CGI file and HTML file is within the same directory, you can simply use
#exec cgi="yourfile.cgi"Click the Databases button at the Domain Administration page. The Databases Feature Management page appears.
To add a new database select the Database name field, enter the desired name, and select Add. The Database Editing page appears.
To add database users to the newly created database enter the user name into New user text box and select Add. The Database User Management page appears.
Enter your new password in the New Password text box, and then enter it again in the Confirm Password text box. Select Update to complete the creation of the new user. Selecting Up Level will ignore all entries and return to the Database Editing page making no changes.
Once you have completed the creation of the new database and its users select Up Level to return to the Database Feature Management page.
To add further databases, follow the steps outlined in 1-5 above. To return to the Domain Administration page select Up Level.
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